Legal

Refund & Cancellation Policy

Last updated 2026-10-11

This policy supplements the Terms of Service of Oceanic Hub LLC and applies to services purchased online or under a signed agreement, unless that agreement provides otherwise.

1. How to cancel

You can cancel your subscription at any time:

• From the customer portal, or
• By emailing studio@oceanic.cloud from the address associated with your account.

Cancellation takes effect at the end of the period already paid. You keep access to the service until then, and the subscription does not renew for the next billing period.

2. Subscriptions

Subscriptions are paid monthly in advance. Partial months that have already started are not refunded.

3. One-time setup and onboarding fees

• If you cancel before setup, onboarding or implementation work has started, we refund the fee in full.
• Once setup, onboarding or implementation work has started, the fee is non-refundable.

4. Billing errors and duplicate charges

If you notice a billing error or a duplicate charge, we will refund it in full. Please contact us at studio@oceanic.cloud within 30 days of the charge.

5. How refunds are paid

Refunds are returned to the original payment method within 5–10 business days after the refund is confirmed.

6. Disputes and chargebacks

If you have any problem with a charge, please contact us at studio@oceanic.cloud before opening a dispute or chargeback with your bank, so we can review the charge and help resolve the issue.

7. Contact